1. Who we are
This website is operated by LONDON DIGITAL WORKS LTD, a company registered in England and Wales with company number 17443268. Our registered office and company contact details are provided with our privacy information.
You can contact us at [email protected] or 020 456 91 456.
2. What these terms cover
These terms explain the permitted use of londondigitalworks.co.uk and the basis on which you can enquire about our digital services. They do not replace a separately agreed proposal, statement of work or service agreement.
For each project, we agree in writing what we will do, what each side is responsible for, what you will receive and how payment works. If that project agreement differs from these website terms, the project agreement applies to the project, subject to rights that the law does not allow either side to remove.
3. Enquiries and service agreements
Sending an enquiry or website-review request does not place an order, create a payment obligation or mean we have accepted a project. An acknowledgement confirms receipt only; we may need more information before we can offer a suitable service.
Before paid work starts, the written agreement will explain the included work, fees and VAT, payment dates, timetable, approvals, requested changes, support, cancellation and any third-party costs. It will also explain who owns or may use the finished work. These website terms do not create a deposit, minimum fee, automatic renewal or cancellation charge.
Please provide accurate information and only share material you are authorised to share. Do not send passwords, payment-card details or sensitive customer information through our enquiry forms. Where access to a system is needed, we will agree an appropriate way to arrange it.
4. Using the website responsibly
You may browse the website and use its enquiry features for lawful purposes. You must not knowingly introduce malicious software, send spam or fraudulent enquiries, attempt unauthorised access, impersonate another person, or interfere with the website or other users.
Security testing of this website or any system we manage requires prior written authorisation. If you notice a possible vulnerability, email us with a description and avoid accessing or sharing other people's information. We may restrict access where reasonably necessary to address misuse or protect the website.
5. Content and intellectual property
Rights in our website content, code and branding belong to us or the relevant rights holders. You may view the website and keep reasonable copies for your own reference when considering our services. Please retain any ownership notices. Other copying, redistribution or commercial reuse requires the relevant permission unless the law permits it.
Third-party names, logos and examples remain the property of their respective owners. References to professional experience do not, by themselves, imply a current client relationship, partnership or endorsement. Sharing materials in an enquiry does not transfer ownership of those materials to us.
6. Information, availability and third parties
We aim to keep website information accurate and useful, but it is general information rather than advice tailored to your circumstances. Please discuss important requirements with us before relying on a description for a project decision. We may update content and occasionally interrupt access for maintenance or security.
Search rankings, AI-generated recommendations, advertising results and third-party platform availability are influenced by factors outside our control. Nothing on this website promises a particular ranking, revenue figure or business outcome. This does not reduce our obligations under an agreed service contract or applicable law.
External links are provided for context or convenience. We do not control the content, security or terms of those websites. Review the relevant provider's terms and privacy information before using its services.
7. Privacy and cookies
Our privacy policy explains how we handle personal information, and our cookie policy explains cookies and similar storage. Optional cookie choices are separate from these terms: you do not need to accept analytics or marketing cookies to send an enquiry.
For information about accessing the website or reporting an accessibility problem, see our accessibility statement.
8. Responsibility and your rights
Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
If you are acting as a consumer, these terms do not remove your statutory rights, including applicable rights relating to reasonable care and skill, remedies or cancellation. Any project-specific allocation of responsibility must be set out in the relevant agreement and comply with applicable law.
9. Questions and disputes
If you have a concern about the website or our services, contact [email protected] with the relevant details so we can investigate and discuss a resolution.
These website terms are governed by the law of England and Wales. Nothing in them takes away any mandatory protections or rights to bring proceedings in another jurisdiction that apply to you, including as a consumer.
10. Changes to these terms
We may update these website terms as the website or our services change. The date at the top identifies this version. Updates do not retrospectively change an existing project agreement or remove rights you already have. Changes to an agreed project must follow that agreement and applicable law.